Support
We read every message.
Write to us
Answers usually go out within two business days. The fastest way to reach us is the Support row in the app, under Profile: it fills in your app version, device model and support ID automatically, which is most of what we need to help.
Common questions
Where is my data kept?
On your phone. Peakful has no account, and no server of ours holds your progress or your answers, so they are kept on the device and deleting the app deletes them with it. When analytics is on, we count how the app is used and the answers given in the first-run flow, keyed to a random identifier and never to who you are, and those answers never go to any advertising service. The privacy policy has the detail.
How do I erase everything?
Profile, then Delete my data. It clears your path and progress, your streak and cards, your answers, your lesson reminder and your settings. It cannot be undone, and because there is no server copy, it is permanent. It does not cancel a subscription, see below. To have analytics and advertising data about your installation deleted too, write to us from Profile, then Support.
How do I manage or cancel a subscription?
Subscriptions are billed by Apple, not by us, so they are managed on your device: Settings, your name, Subscriptions, Peakful. Cancelling takes effect at the end of the period you already paid for, and you keep access until then.
I want a refund
Refunds are handled by Apple. Go to reportaproblem.apple.com and sign in with the Apple Account used for the purchase. We cannot issue refunds ourselves.
I paid, but the app still asks me to subscribe
On the subscription screen, tap Restore, signed in with the same Apple Account you bought with. If that does not resolve it, write to us with the date of purchase.
How do I change the tracking permission?
In Settings, Privacy & Security, Tracking, switch Peakful on or off. Peakful works exactly the same either way.
I am not getting reminders
First check that the lesson reminder is on in Profile, then Lesson reminder. Then check Settings, Notifications, Peakful and that Allow Notifications is on. Reminders are scheduled on the device, so they also stop if notifications are muted by a Focus mode, and the reminder skips a day you already did a lesson.
A finding looks wrong
Every study in a lesson carries its source. Tap it, check the study behind it, and if you believe it is misread or out of date, write to us and name the lesson. Corrections are welcome and get shipped.